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After-sale Service

Member Center

Self-service Tool

User Notes

Agent shopping--- Make order

• Search taobao goods
• How to order
• Checking Service
• Delivery Notice
• Order status
• Purchase range

Self-shopping

• As buyer on taobao
• How to order
• My address in China
• BBJTao Self-shopping Service
• Get tracking number after seller ship
• Checking Service
• Delivery Notice
• Check Order status
• Which people perfer self-shopping service?

Drop Shipping

• What's Drop Shipping

Transport

• What’s Transport Service?
• How to transfer my parcel through BBJTAO?
• Agent shopping, Mall, Self-shopping, Transfer parcel together ship
• BBJtao receipt rule on Transport parcel

Registration

• How to register?

Safe setting

• What should I do if I forget my password?
• How to change my password ?
• How to change my e-mail address ?

Shipping address

• Get my address in China
• Add a new address
• Manage my address

Payment Methods

• Payment Methods
• How to recharge money by paypal

Shipping Methods

• Shipping Methods
• Shipping Fee

Mail limits

• Why some items need to be sent separately?
• Small liquid items mix ship in parcel?
• Big Commodity limit
• Mail restrictions on large volume products
• Prohibited Products
• Sensitive Products

Customs Tax

• Customs Tax

Receipt Notice

• BBJTao give tracking number , but can’t track information ?
• If online shows back package?
• What’s meaning of “未妥投”?
• How to do if problem with your parcel ?
• How do I return an item ?

Parcel claims

• How I make parcel claim?
• What’s compensation if parcel lost?
• Disclaimer

Refund Policy

• How do I send refund request?

Contact Us

• Customer Service
• Complaints and Suggestions

Member Grade

• How to be VIP ?
• What VIP’s privileges?

Member Points

• Get rewards points
• Use Rewards points
• Rewards Points Valid Date

Points Rule

Cost Calculator

• Cost Calculator

Size conversion

• Size reference

Parcel tracking

• Tracking website
• Why I can’t track my parcel?
• Why status stuck “Dispatch” for long time?
• What should I do if long time no get my parcel?
• When confirm deadline?

Exchange rate

1 CNY = 0.152 USD

Terms of Service

• Terms of Service

Insurance policy

• Insurance Cost
• What 's insurance for?

Products storage

• Products Storage

Recharge my Alipay

• Recharge CNY to my Alipay account

Agent shopping -- Fee

• Agent shopping Fee

Weight reference

Estimate taobao goods weight

Service Hotline
+86 -10- 82437192

( 9:30-18:00 Mo-Su )
Service E-mail: bbjtaoservice@sina.com
Beijing Time:2019/3/20 8:43:33

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