Service
Account
Pay & Ship
After-sale Service
Member Center
Self-service Tool
User Notes
• Disclaimer
1. fragile goods, no matter strengthen the package or not, we only do loss claims, not do damage claims.
2. dangerous goods and contraband do not participate in the claim (for example: compressed gases, liquefied gases, flammable liquids, corrosive substances, etc).
3. Parcel loss due to inclement weather, lightning, tsunamis, earthquakes, floods and other natural disasters.
4. Goods over warranty period due to the clearance of goods, we can’t control it.