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• How to do if problem with your parcel ?


BBJTao will be responsible for all processing of your orders since we take over your orders, until you receive the satisfactory packages.


If such problems :

1. wrong size ( you need to offer exact shoes size , not foot length in order )

2. wrong color ( not include a small difference in the color shade)

3. wrong pattern

4. less quantity


If your order with insurance , more problems like :

1. damaged items

2. missing goods

3. lost parcel


Don't worry , you can file a claim to us as following :


http://www.bbjtao.com/Help/Detail/157


1. Download below form .

/upload/file/20150828/20150828175593269326.xls

2. File a claim request in 3 receipt parcel days . Sorry overdue response will be not accepted.

3. Take and submit pictures of problem goods if needed.


BBJTao will carefully check your parcel's problems, and solve problem in 2 days .





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